PRIVACY POLICY

At eligentwatches.com, we respect and prioritize your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make purchases, or interact with our services. We are committed to ensuring that your personal data is handled responsibly and in compliance with applicable privacy laws.

This policy applies to all visitors, users, and customers of eligentwatches.com. By accessing or using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information from users in various ways when they interact with our website. The type of information we collect depends on the nature of the interaction.

Personal Information
Personal information refers to data that can be used to identify you as an individual. We may collect the following personal information when you place an order or register for an account on our website:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Payment information (such as credit card details)
  • Account login details (username and password)

In some cases, we may also collect additional personal information if you voluntarily provide it, such as during customer service inquiries or through feedback forms.

Non-Personal Information
Non-personal information refers to data that cannot be used to directly identify an individual. This may include:

  • IP address
  • Browser type and version
  • Device information (e.g., operating system, device type)
  • Usage data (e.g., the pages you visit on our website, the time spent on those pages, referring and exit pages)
  • Geographic location (generalized)

We collect non-personal information to help us understand how our website is used and to improve the user experience.

2. How We Use Your Information

We use the personal and non-personal information we collect for various purposes, including but not limited to:

  • Processing Orders: Your personal information is used to process and fulfill orders placed on eligentwatches.com. This includes verifying payment details, shipping products to your address, and sending you order confirmations and updates.
  • Customer Service: We may use your contact information to communicate with you regarding your order, respond to inquiries, or address any issues you may encounter. This helps us provide efficient and personalized customer support.
  • Personalization: We may use your information to personalize your shopping experience, such as recommending products based on your past purchases or browsing history.
  • Marketing and Promotions: With your consent, we may use your email address or contact information to send you marketing emails, special offers, promotions, or newsletters. You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any promotional email or contacting us directly.
  • Analytics: We use non-personal information to analyze user behavior on our website. This helps us improve our website design, functionality, and user experience. For instance, we may track how users navigate our site, which products are most popular, and where traffic originates (e.g., from search engines or social media).
  • Security and Fraud Prevention: We may use your personal information to detect and prevent fraud, unauthorized transactions, or other security risks.
  • Legal Compliance: In certain cases, we may need to use your personal information to comply with applicable laws and regulations or to respond to legal requests, such as court orders or subpoenas.

3. How We Share Your Information

We respect your privacy and will not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with trusted third parties under the following circumstances:

  • Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, processing payments, shipping orders, and performing other business functions. For example, we may use payment processors, shipping companies, or email service providers to fulfill your order and communicate with you. These service providers have access to your personal information only to the extent necessary to perform their functions and are obligated to protect your data.
  • Legal Requirements: We may disclose your personal information if required by law, such as in response to a court order, government request, or legal process. We may also share your information to protect our rights, privacy, safety, or property, or that of our users and customers.
  • Business Transfers: In the event that Eligent Watches is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you of any such transfer and ensure that your personal data continues to be protected under this Privacy Policy.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on eligentwatches.com. A cookie is a small file that is placed on your device when you visit our website. Cookies help us improve our site’s functionality, remember your preferences, and deliver personalized content.

Types of Cookies We Use:

  • Essential Cookies: These cookies are necessary for the operation of our website and enable you to use its core features, such as shopping cart functionality and secure login.
  • Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. This data helps us improve our site’s performance and provide a better user experience.
  • Functional Cookies: These cookies allow our website to remember your choices and preferences, such as your language selection or region. This helps enhance the personalized experience when you return to our site.
  • Targeting/Advertising Cookies: These cookies track your browsing behavior and may be used to deliver personalized advertisements to you. They also help us measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences by adjusting your browser settings. However, please note that disabling certain cookies may affect the functionality of our website and limit your ability to use certain features.

5. Data Security

We are committed to ensuring the security of your personal information. We implement a variety of technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure socket layer (SSL) technology, and secure data storage.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security. We encourage you to take precautions when sharing personal information online, such as using strong passwords and logging out of your account after use.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may retain your order history to comply with our legal obligations or resolve disputes.

Once your personal information is no longer needed for these purposes, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccuracies in your personal information.
  • Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., if the information is needed to comply with legal obligations).
  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
  • Data Portability: You have the right to request a copy of your personal information in a structured, machine-readable format.

To exercise any of these rights, please contact us at support@eligentwatches.com. We will respond to your request within the timeframe required by law.

8. Third-Party Links

eligentwatches.com may contain links to third-party websites or services that are not operated by us. These links are provided for your convenience, and we are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible. If you believe that we may have collected information from a child under 13, please contact us immediately.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Effective Date" at the top of the page.

We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

  • Email: support@eligentwatches.com
  • Mailing Address: 800 Arrow Rd #7, North York, ON M9M 2Z8

We are committed to addressing any concerns you may have and ensuring that your privacy is protected.