WARRANTY POLICY

At eligentwatches.com, we take great pride in the craftsmanship and quality of our timepieces. Each watch undergoes rigorous testing and quality control procedures to ensure it meets the high standards our customers expect. However, we understand that issues may occasionally arise, and we are committed to providing our customers with peace of mind through our comprehensive warranty policy. This warranty is designed to protect your investment and ensure you can enjoy your watch for years to come.

1. Warranty Overview

Every watch purchased from eligentwatches.com is covered by a 2-year limited warranty from the date of purchase. This warranty applies to watches purchased directly from our website or an authorized retailer. The warranty period starts from the date of purchase as indicated on your receipt or order confirmation. Please retain your proof of purchase, as it will be required for any warranty claims.

The warranty covers any defects in materials or workmanship under normal use and conditions. This includes issues related to the watch movement, dial, and hands. If your watch exhibits any of these defects during the warranty period, we will repair or replace it at no additional cost to you, subject to the terms outlined below.

2. What Does the Warranty Cover?

Our warranty is specifically designed to cover manufacturing defects and issues arising from normal usage. Below are the key aspects covered under the warranty:

• Watch Movement: The heart of your watch, the movement, is a highly intricate mechanism. If the movement malfunctions or stops working properly due to manufacturing defects, we will repair or replace it.
• Hands and Dial Markers: If the watch hands or dial markers become loose, detached, or non-functional, this would be covered under the warranty.
• Crown and Pusher Defects: If the crown (the knob used to adjust time) or pushers (buttons for additional functions) become defective due to manufacturing issues, we will rectify the problem.
• Water Resistance: If your watch is marked as water-resistant and experiences leakage or condensation under normal conditions as specified by its water-resistance rating, we will either repair the watch or offer a replacement.

3. What Is Not Covered by the Warranty?

While our warranty is comprehensive, certain situations and damages are not covered under the terms of the warranty. These exclusions are essential to ensure clarity regarding the limits of our responsibility.

• Normal Wear and Tear: Over time, watches naturally experience minor scratches, scuffs, or fading on the case, strap, or crystal. These cosmetic issues, resulting from regular wear and tear, are not covered under the warranty.
• Accidental Damage: Damage caused by accidental drops, impacts, or mishandling (such as breaking the crystal, bending the crown, or damaging the case) is not included in the warranty. If the damage was caused by improper use or accidents, it will not qualify for repair or replacement under the warranty.
• Water Damage (Beyond Specified Limits): Watches are designed with specific levels of water resistance. Exceeding the water resistance rating (e.g., swimming with a watch rated for minor splash resistance) voids the warranty for water damage. Watches without a designated water-resistance rating should not be exposed to water.
• Battery Replacement After One Year: While the initial battery is covered for the first year, subsequent battery replacements are not included in the warranty. Over time, all watch batteries require replacement, and this is considered normal maintenance.
• Damage Due to Unauthorized Repairs: If a watch has been repaired or modified by anyone other than an authorized eligentwatches.com service center, the warranty is voided. Unauthorized repairs or tampering with the internal mechanisms can cause further damage and will not be eligible for warranty claims.
• Strap/Bracelet: Wear and tear on the watch strap or bracelet are not covered under the warranty. This includes any damage to leather, metal, or rubber bands due to normal use.
• Loss or Theft: The warranty does not cover watches that are lost or stolen.

4. Making a Warranty Claim

We aim to make the warranty claim process as seamless as possible. If you believe your watch has a defect that qualifies under the warranty, follow the steps outlined below:

1. Contact Our Support Team
   Reach out to our customer service department at support@eligentwatches.com with the subject line "Warranty Claim." In your email, include:
• Your order number or proof of purchase
• A detailed description of the issue
• Clear photos or videos showcasing the defect
2. Assessment & Approval
   Our warranty team will review your claim and determine if the defect is covered under the warranty. We may request additional information or images to better assess the issue.
3. Return Authorization
   If your claim is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your watch to us for inspection. Please do not send the watch without first obtaining an RMA number.
4. Shipping Your Watch
   Once you receive the RMA number, securely package your watch and send it to the designated address. We recommend using a trackable shipping method and insuring the package, as we are not responsible for watches lost or damaged during transit. For domestic customers, return shipping costs will be covered by eligentwatches.com.
5. Inspection & Repair/Replacement
   After receiving your watch, our technicians will thoroughly inspect it to verify the defect. If the defect is confirmed, we will either repair or replace the watch, depending on the severity of the issue. We strive to complete warranty repairs or replacements within 10-14 business days, but this timeline may vary based on parts availability.
6. Return Shipping
   Once the watch is repaired or replaced, we will ship it back to you at no cost. You will receive a tracking number once your watch has been dispatched.

5. What Happens If the Issue Is Not Covered?

If, after inspection, it is determined that the issue is not covered under warranty (e.g., accidental damage, normal wear and tear, or unauthorized repairs), we will contact you with a detailed explanation. In such cases, we can offer a repair service at a reasonable cost. We will provide you with a quote for the repair, and no work will be undertaken without your approval.

If you decline the repair, we will ship the watch back to you as-is, at your expense.

6. International Warranty Claims

We proudly offer worldwide shipping, and our warranty is valid globally. However, for international customers, the process for warranty claims may differ slightly due to shipping logistics and customs regulations.

• International Shipping for Warranty Claims: If you are located outside the country of our service center, you will be responsible for the cost of shipping your watch to our facility. We recommend using a reliable, trackable shipping service to ensure your watch arrives safely. Return shipping costs for international warranty claims will also be covered by the customer unless otherwise stated.
• Customs Fees: In some cases, international shipments may incur customs fees, import duties, or taxes. These additional costs are the responsibility of the customer and are not included in the warranty service.

7. Additional Warranty Options

We understand that many of our customers value extended protection for their watches. While our standard 2-year warranty covers most issues that may arise, we also offer extended warranty plans for added peace of mind.

• Extended Warranty Plans: For an additional fee, you can purchase an extended warranty plan that offers coverage beyond the standard 2 years. Extended warranties can be purchased at the time of your original order or within the first year of ownership.
• Accidental Damage Coverage: For those seeking comprehensive protection, we offer an accidental damage coverage plan. This plan covers incidents such as drops, impacts, and water damage beyond the rated depth. Contact our support team for more details on pricing and availability.

8. Repair Services Beyond Warranty

For customers whose watches are no longer covered by our warranty or whose issues fall outside the scope of the warranty, eligentwatches.com offers a professional repair service. Our team of skilled watchmakers can handle a wide range of repairs, from movement replacement to crystal and strap repairs.

• Competitive Pricing: We strive to offer competitive pricing for all out-of-warranty repairs. After assessing the condition of your watch, we will provide a detailed repair quote for your approval before proceeding.
• Genuine Parts: All repairs performed by eligentwatches.com use genuine parts to ensure your watch maintains its original quality and functionality.
• Customer Satisfaction Guarantee: We stand by the quality of our repair work and offer a 6-month warranty on all repairs performed by our team. If the same issue reoccurs within 6 months, we will repair it again at no cost to you.

9. Contact Us

If you have any questions regarding your warranty, need assistance with a claim, or are interested in extended warranty plans, feel free to reach out to our dedicated support team at support@eligentwatches.com. We are here to ensure your experience with eligentwatches.com is nothing short of exceptional.